To Our Valued Customers,

After my first 75 days as CEO, it was important for me to reach out directly to you, our customer, to share what I’ve been hearing, learning, and focusing on. I’ve spent this time listening to our teammates in the field and, most importantly, to customers like you. Your feedback has been clear: dependable service, reliable operations, and consistent execution matter most.

As I’ve reflected on these conversations, one thought has continued to guide me: “We’re shifting our mindset from how much we grow to how well we grow.” For Vestis, growth is not about scale for its own sake. It is about quality, stability, and service excellence that directly benefits you, our customers.

Looking ahead, Vestis will be centered on three key priorities that drive those outcomes:

1. Strengthening the Foundation – We are investing in our facilities, infrastructure, and frontline teammates, ensuring they have the training, tools, and systems needed to
deliver for you every day.

2. Optimizing the Enterprise – Operational excellence is essential. By improving plant performance, eliminating friction, and driving accountability, we are building a stronger, more reliable service model.

3. Innovating with Purpose – Our product and service innovations are designed to anticipate your needs and enhance your customer experience, not just add volume.

At the heart of this work are our route sales representatives (RSRs) and other frontline teammates. They are the ones who build relationships with you day in and day out. When we deliver with consistency and excellence, it helps strengthen your brand and the experience you provide to your customers. But we also recognize the flip side: if we fall short, it impacts your operations and can hurt the trust your customers place in you. That is why we must get it right every single day. By investing in our teammates’ success, we are investing in yours.

Our growth will come not from chasing more, but from serving our current customers even better. Because your reputation is directly linked to the quality of our service, we know that stronger culture, sharper execution, and deeper customer focus are not just our business priorities; they are your business priorities, too. This is how we will continue to earn your confidence and partnership each day.

Our commitment to partnership and service was recently recognized by Premier, Inc. a leading technology driven healthcare improvement company, which honored Vestis with the 2025 Supplier Legacy Award. This award is presented to suppliers that consistently deliver the highest levels of partnership, customer service, and value creation. We are proud of this recognition because it reflects the standards we set for ourselves and, more importantly, the responsibility we feel to you,
our customers.

We appreciate the trust you place in us. You can count on our teammate’s focus, determination, and customer-centric culture to deliver the consistency and service you deserve today and always. I also want you to know how important your perspective is to me. If you have thoughts, ideas, or feedback, I welcome hearing from you directly at officeoftheceo@vestis.com.

With appreciation,

Jim Barber
President & Chief Executive Officer